Last Updated at 27.07.2024
If you are considering a refund, please review the conditions outlined below to determine your eligibility.
Conditions for Refunds
Authorization Required: Refunds are only processed after obtaining authorization from the product creator. As we are solely resellers, we must follow the refund policies set by the product creators.
14-Day Refund Window:
– Digital Products: You may request a refund within 14 days of purchase, provided that the digital product has not been used.
– Technical Incompatibility: If there is a technical incompatibility not specified by the marketplace, you may be eligible for a refund within 14 days of purchase.
Payment Method Restrictions:
– Paysafecard: Payments made using Paysafecard are non-refundable.
– Amazon: Payments made using an Amazon Card are non-refundable.
– Credit Card: Refunds for payments made via credit card (through Stripe or Revolut) may take 2 to 14 days to process.
– PayPal: Refunds for payments made through PayPal can take up to 48 hours to process.
– Gift Cards: Payments made using gift cards are non-refundable.
– Zelle: Payments made using Zelle are non-refundable.
– Venmo: Payments made using Venmo are non-refundable.
– CashApp: Payments made using CashApp are non-refundable.
– Apple Pay: Refunds for payments made via Apple Pay (through Stripe or Revolut) may take 2 to 14 days to process.
– Bank Transfer: Refunds for payments made via bank transfer may take 2 to 30 days to process.
Non-Refundable Cases:
– Disputes: If the customer has opened a bank or PayPal etc. dispute.
– Regret Purchase: If the customer wishes to cancel their purchase due to a change of mind.
How to Request a Refund
To request a refund, please contact our customer service team with the following information:
– Your order number
– The reason for the refund request
– Any supporting evidence (e.g., screenshots of technical issues)
Contact Information
If you have any questions regarding our refund policy, please reach out to us at:
– Email: [email protected]
– Discord: https://discord.gg/jjreselling
We appreciate your understanding and cooperation.